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If you are not entirely satisfied with your purchase, we’re here to help.
Please make sure you have followed the instructions carefully. If you feel the product didn’t work for you well, please consider that it works great for thousands of other customers, so there is probably something you’re doing wrong. Contact us describing exactly what you’re trying to achieve, and how, so we can help.
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. If the product is dividable (i.e. Simple Welding Rods), only unused and undamaged units can be refunded.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If the product you return is dividable (i.e. Simple Welding Rods), and there are missing or used units, those will not be refunded. The deduction from the refund will be calculated equally per unit by the base price (i.e. if you purchased on a discount for lower price, the units will be calculated as if they were purchased with no discount. If the product base price is $45 and there are 10 units per pack, you may have purchased it at a discount for $30, but it will be calculated $4.5 per unit in the deduction).
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying your own shipping costs to return your items. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If the item you return was purchased with free shipping, this means that we have covered the shipping.
The shipping and processing costs will be deducted from the refunded amount calculated on a basis of US $8 per 1 lb for the US orders, or US $15 per 1 lb for international orders (minimum US $15 if less than 1 lb) + US $7 processing and handling costs.
Simple Welding Rods: The shipping and processing costs will be deducted from the refunded amount calculated on a basis of US $3 per pack for the US orders, or US $5 per pack for international orders (minimum US $12 if less than 3 packs) + US $7 processing and handling costs.
If you have any questions on how to return your item to us, contact us.
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